Live Materials – ECA

Let ECA know your kit titles, and we do the rest!

ECA Schedules Live Material.

  • No More Coupons: Live material deliveries are pre-scheduled to arrive when they are needed.
  • Live Delivery Schedules: ECA’s Customer Experience team creates live delivery schedules in the fall
    for the entire school year. Delivery schedules are based on district pacing guides, and ECA accounts
    for vacation days.
  • Live Orders are Personalized with Teacher Names: ECA’s team works with the district (or direct with
    schools) to gather teacher names. This makes distribution of the live material easy and efficient for
    schools.

Live Materials Arrive in Multiple Deliveries

  • Live Materials are Delivered to Match Teaching Schedule: Not all live materials are needed at the
    same time. Live material deliveries are timed to match when they are needed during an instructional
    time block. Some kits will have 2, 3 or 4 deliveries.
  • Delivery Email Notices: Two weeks prior to the start of teaching a science unit that requires live
    material, ECA emails teachers with the live material delivery schedule. The email contains the list of
    live items to be delivered, when they will be delivered and what lesson number the live material is first
    used.

Customer Support

  • Service is Our Priority: ECA’s Customer Experience team provides 24/7 support by phone and email.
  • On Time and Alive: We promise that your live material orders will arrive alive and on time. In the rare
    event that that there is a casualty upon delivery, teachers can contact ECA within 24 hours of
    receiving the live, and ECA will expedite a FREE replacement order!
  • Online Support: Teachers and administers have 24/7 online access to delivery schedules on a
    customized website created just for your school district.

Optional Live Materials Pick Up (Yes, that’s right! We PICK UP the live too!)

  • School Districts Can Elect for Pick Up of Live Materials: If this optional service is elected, ECA will
    pick up live materials at the end of an instructional time block. This optional service is at an additional
    charge. (If the district contracts with ECA’s Full-Service Science Kit Management and Refurbishment
    Service, this service is included.)

Contact us today to learn more about ECA’s services. Our team is ready to get started. 800-537-0008